Employment Opportunities

Titusville Ford currently has an opening for a Service Writer in our beautiful, brand new, state of the art facility located in Titusville, PA.

Responsibilities:

*Assist customers in servicing, repairing, and explaining each service need.

*Understanding customer's requirements and concerns; matching requirements and concerns to various service options.

*Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.

*Keeps abreast of new products, features, accessories and attend product training as required.

*Maintain a service follow up system that encourages repeat and referral business and contributes to customer satisfaction.

*Supervising all service and parts department personnel, as well as monitoring their performance in servicing customers.

*Creating goals and objectives for the departments.

*Maintain and motivate technician efficiency.

*Upsell service and maintenance repairs as recommended by service technicians.

*Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims and communicates warranty information and clarifications to customers.

Qualifications:

*A minimum 3 years of experience as a Ford Service Manager is required.

*Strong focus on providing excellent customer service.

*Team-based managerial experience with a strong focus on effective team member communications and team member development.

Qualified candidates should email a current resume or work history to jennifer@titusvilleford.com. All inquiries are kept strictly confidential.

Titusville Ford currently has an opening for a Sales Consultant in our beautiful, brand new, state of the art facility located in Titusville, PA.

Responsibilities:

*Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.

*Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.

*Build strong rapport with customers.

*Overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.

*Establishes annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.

*Serves as a liaison between sales department and other departments.

*Identifies customer concerns, needs, and expectations so that action plans can be determined and implemented.

*Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system.

*Perform high-quality, professional, and knowledgeable presentation and demonstration of vehicles.

*Conduct business in an ethical, and honest fashion with integrity.

Qualifications:

*Automotive sales experience is required.

*Strong focus on providing excellent customer service.

*Excellent organizational and time management skills.

Titusville Ford currently has an opening for an Automotive Technician in our beautiful, brand new, state of the art facility located in Titusville, PA.

Responsibilities:

*Perform assigned work as outlined on repair orders with efficiency and accuracy, in accordance with dealership and factory standards.

*Diagnose the cause of malfunctions and perform repairs authorized by the Service Consultants.

*Coordinate with the Parts Department to ensure availability of parts.

*Examine the vehicle to determine if additional safety or service work is required.

*Road test vehicles to ensure quality of repair and ensuring vehicles remain clean.

*Keep abreast of factory technical bulletins and attend factory-sponsored training classes.

*Document work performed as directed by Service Consultants.

*Maintain the shop area by keeping it neat, clean and remain accountable for all tools used.

*The Technician will be required to work closely with others or independently, as required.

*Dealership uniforms are required.

Qualifications:

* Ability to think independently and solve problems.

* Ability to collaborate with team members and work together to find solutions.

* Qualified individuals must hold a valid PA State Inspection license.

Qualified candidates should email a current resume or work history to jennifer@titusvilleford.com. All inquiries are kept strictly confidential.